Cambios Creativos En Servicios
W. Earl Sasser
Chain-Restaurant Industry
A causal relationship between a model's
A causal relationship between a model's characteristics and the performances of the estimators of the model's parameters
Teaching notes to accompany Management o
Teaching notes to accompany Management of service operations, text, cases and readings
Cases in Operations Management
Management of service operations
The service management course
Marketing simulation models
Instructor's manual for The service mana
Instructor's manual for The service management course
Cases in operations management
Serviços revolucionários
