What great service leaders know and do
James L. Heskett
Business logistics
Marketing
The value profit chain
Service Breakthroughs
Management Von Dienstleistungsunternehme
Management Von Dienstleistungsunternehmen
Managing in the service economy
The service profit chain
Corporate Culture and Performance
A cultura corporativa e o desempenho emp
A cultura corporativa e o desempenho empresarial
The culture cycle
Instructor's manual for Marketing and st
Instructor's manual for Marketing and student resource manual
Mein buntes Englisch- Bildwörterbuch
The ownership quotient
Business logistics; physical distribution and materials management
Case problems and discussion questions [
Case problems and discussion questions [for] Business logistics, management of physical supply and distribution
La gestión en las empresas de servicios
Case problems in business logistics
Service success
Logistica & strategia
Business logistics: management of physic
Business logistics: management of physical supply and distribution
Instructor's manual for The service mana
Instructor's manual for The service management course
Serviços revolucionários
